Service Technician

About the role

In charge for providing full support to the sales team in day to day transactions for smooth execution of sales operations.

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Policies & Procedures

• Recommend improvements to departmental policy and support in theimplementation of procedures and controls
• Ensure proper implementation and control of group policies and procedures

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Sales Support

• Prepare quotations for customers and follow up
• Expedite the deliveries from suppliers to customers and update the status of
• the order i.e. delivery status report to customer
• Interact with customers in the operational level
• Respond to customer queries and handle commercial issues with customers
• such as pricing
• Prepare delivery note and invoices
• Enter order in system PO/GO addition and deletion in PO’s
• Coordinate with Head Office Procurement function for receiving international
• shipments
• Assist Branch Manager in preparation of annual inventory and capital
• expenditure
• Plan, coordinate and control the daily correspondence
• Compose and type routine correspondence
• Document every quotation and correspondence in respective files
• Report results and unusual situations to Sales Team Lead

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Other Responsibilities

Perform other job related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances